We accept refunds for any reason so long as the item is in its original condition, in its original packaging and the return application is made within 14 days of delivery.
To request a return, simply send us an email at [email protected] to request a refund. We’ll send you a label to attach to your booties that will entitle you to 1 x free return per order number for Australian residents (US residents please see here). Then send back the unworn booties in their original packaging, including the Auspost box so that they don’t get damaged in transit to:
c/o Metro Storage
40-76 William St
Leichhardt NSW 2040, Australia
Please include a slip of paper with your order number. As soon as they arrive we’ll refund the purchase price.
Any questions? Please contact us at [email protected]
Want to exchange for a new size or colour?
Please complete the returns process and place a new order for your replacement item.