Refund policy
Minnow Designs strives to provide you with products that are of the highest quality. But if for any reason you are unhappy with the items you receive, they can be returned for a store credit. This can be done through your account or contact us directly.
Items must have original tags attached and be unworn or unused and returned within 30 days from date of purchase.
We totally understand that purchasing shoes online is tricky in regards to sizing, especially if you are new to the brand so exchanges are welcome for incorrect sizing. You can either do this through your account online or contact us via email at hello@minnowdesigns.com.au/through the 'Contact Us' form on the website.
Exchanges: Return the items to be exchanged (if using your customer account for the return, you will be asked to pay $9.95 for shipping and a return label will be emailed to you to pop on the return). Alternatively, you're welcome to organise shipping from your end. Original delivery charges will not be refunded.
Returns: Return the items to be refunded. You will be credited for the items (less delivery) as soon as they are received in original condition.
Damaged/Faulty Items: At Minnow Designs, all items are carefully checked prior to dispatch. However, if merchandise is found to be defective, please contact us to discuss your options.
Out of Stock/Back Orders: From time to time, due to unforeseen circumstances, items may be out of stock. Should this happen, you will be contacted immediately to notify you of this. Should this occur, you will be given the opportunity to cancel your order, choose an alternate product or back order your item (where possible).
Please Note: discounted and sale items (including discount code sales) cannot be exchanged unless faulty. Please choose carefully.
Items must have original tags attached and be unworn or unused and returned within 30 days from date of purchase.
We totally understand that purchasing shoes online is tricky in regards to sizing, especially if you are new to the brand so exchanges are welcome for incorrect sizing. You can either do this through your account online or contact us via email at hello@minnowdesigns.com.au/through the 'Contact Us' form on the website.
Exchanges: Return the items to be exchanged (if using your customer account for the return, you will be asked to pay $9.95 for shipping and a return label will be emailed to you to pop on the return). Alternatively, you're welcome to organise shipping from your end. Original delivery charges will not be refunded.
Returns: Return the items to be refunded. You will be credited for the items (less delivery) as soon as they are received in original condition.
Damaged/Faulty Items: At Minnow Designs, all items are carefully checked prior to dispatch. However, if merchandise is found to be defective, please contact us to discuss your options.
Out of Stock/Back Orders: From time to time, due to unforeseen circumstances, items may be out of stock. Should this happen, you will be contacted immediately to notify you of this. Should this occur, you will be given the opportunity to cancel your order, choose an alternate product or back order your item (where possible).
Please Note: discounted and sale items (including discount code sales) cannot be exchanged unless faulty. Please choose carefully.